All orders will be shipped within a few days. Shipping charges apply; however, we offer free shipping on returns or for one exchange per order, on orders within the U.S. For international orders, all shipping is at buyer's expense.
After shipping an order, we cannot be not held responsible for any lost or stolen packages. Please note that couriers may leave packages on-site without requiring a signature.
We accept returns up to 15 days after date of shipment unless indicated as final sale. We ask that items are returned un-worn and un-damaged. HOPP reserves the right to refuse a return if the merchandise does not meet the return policy requirements.
As we want to make sure you're happy with your purchase, we offer free shipping on your return or one exchange per order. If a second exchange is desired, buyer must pay for shipping fees and an outbound shipping charge will apply. Please note, your original shipping charge is not refunded.
For returns and exchanges, email us at email@example.com for a return shipping label and fill out the form included with your order.
All sale merchandise is final sale and cannot be returned or exchanged.
For any purchased items that are now on sale, we will gladly honor a price adjustment if you contact us within 14 days of the original date of shipment. This does not apply to items purchased with a limited-time discount code.
Our shoes feature leather uppers. The soles are custom-molded and made of flexible, lightweight polyurethane that has a density that is resistant yet not quite as hard as wood or plastic. The soles also don't wear down!
Many of our styles also feature trademarked shock-absorbing, perforated green cushions in the insoles (underneath the footliners) which supports the three main pressure points -- inside ball, outside ball, and heel. Because of the perforated cushion material in the insoles, the leather footliners are not adhered completely down onto the insoles as the perforated material may be easily damaged should the liners be removed for any reason (to insert your own orthotics or to change the liner).
For nubuck or suede:
To remove dust, take either a dry towel or a shoe brush and lightly brush off the dust. To clean or remove a specific mark or area, use a rubber eraser to gently remove dirt or smudges, then brush the area lightly with a shoe brush. There are also sprays you can purchase to protect nubuck or suede against rain as well as stains. We recommendthis spray.
For scuff marks or smudges, use a moist wipe to remove them. If needed, we recommend thisleather cleaner. Use as directed.
Drop us an email if you would like to know any more information!